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Listed below are answers to some frequently asked questions about our company and service.

 
Tartan Museum House of Tartan Ltd
Davidson House, Drummond Street, COMRIE, Perthshire, Scotland PH6 2DW
 Phone : +44 1764 679 000
 Fax : +44 1764 679002

Customer Service Hrs: 09.30 to 17.30GMT
Retail Outlet Hours: 10:30 to 17.00 GMT
(Saturday by appointment and closed Sunday)

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Customer Service

Customer Service Phone: +44 1764 679 000
Customer Service Hours: 09.30 to 17:00 GMT
Retail Outlet Hours (Comrie): 10:30 to 17:00 GMT
(Saturday by appointment and closed Sunday)

 



Terms and Conditions of Sale

All contracts for the sale of products (which for the purposes of these conditions shall be "the Products") by or on behalf of House of Tartan ("us") are subject to the following terms and conditions:-

  1. INTERPRETATION
    In these terms and conditions:-
    • "CONDITIONS" means these terms and conditions and includes any special terms and conditions agreed in writing between the Customer and the Seller;
    • "CONTRACT" means the contract for the sale of the Products;
    • "YOU" means the Customer;
    • "DELIVERY ADDRESS" means the delivery address stated in the Order;
    • "ORDER" means the Customer's purchase order;
    • "PRICE" means the price of the Products
  2. APPLICATION
    These Conditions apply to all sales of the Products by us to you and shall apply in place of and prevail over any terms or conditions contained or referred to in your order or in correspondence or elsewhere or implied by trade, custom or practice. No variation of these Conditions shall be binding upon us unless made in writing and signed by one of our Directors.
  3. ORDERS
    Orders made by you must be submitted electronically to our Web Site and are in all cases subject to acceptance by us.
  4. DELIVERY
    4.1 We shall endeavour to take all reasonable steps to comply with delivery dates quoted. We will not be liable for any failure, delay or error in delivery, beyond the cost of delivery.
    4.2 Made to order items, may be subject to delays beyond our control. In this case we will take steps to keep the intended recipient up to date with progress. .
  5. TERMS OF PAYMENT
    5.1 The prices shall be as set out in our Web Site as varied from time to time. All prices are shown exclusive of VAT. (But VAT inclusive price may be shown alongside depending on the locale of the user.)
    5.2 Prices do not include the following for which you are additionally liable:
     5.2.1 postage and packaging costs (which may vary from time to time):
     5.2.2 any relevant taxes due in the country of the recipient. (In Europe VAT is charged at the time of purchase. In other countries, tax is charged by the local customs office, and may be collected by the courier before goods are delivered) 
    Payment for an order shall be made by credit or debit card. It is a crime to use a false name or a known invalid credit or debit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be reported to the relevant authorities and may result in prosecution. Each electronic entry carries the computer coding of the Internet provider through which the individual can be traced.
  6. FAILURE TO MAKE PAYMENT
    If you do not pay on the date specified above we will be entitled, without prejudice to any other right or remedy it may have, to terminate this Contract, cancel or suspend any further deliveries to you under any Order.
  7. INSPECTION
    It shall be your responsibility to inspect and check the Product as soon as reasonably practicable after delivery and in any event, not more than seven (7) days after delivery to ensure that the quality, condition, quantity and specification of the Product conform to the instructions contained in the Order.
  8. RETURNS
    8.1 Stocked items may be returned if you notify us within the statutory 7 working days. Customers are responsible for returning the goods in good condition with packaging and tags. This rule applies in all the countries of the EU. Outside the EU stock items in good condition may be returned for refund of the purchase price only. Shipping charges will not be refunded. Goods must be marked "RETURNED GOODS".
    In the case of "made to order" items, no return or refund can be made unless the Products are defective in quality or condition or that they fail to meet the specification.
    8.2 In the case of "hand made" or "hand loom" items, the specification shall be deemed to be less exact and a greater degree of tolerance with regard to stitching and tensioning will be deemed to be within specification.
    8.3 We will not be liable to you for any shortfall in the quantity of Products delivered unless you inspect the Product and notify us of any claim in accordance with Condition 7.
    8.4 We will not be liable to you for any claims that the Product is defective in quality or condition or that they fail to meet the specification unless notified to us within the period specified in Condition 7.
    8.5 Where any claim based on defects in quality or specifications is notified to us within the period specified in Condition 7, we shall replace the Product (or the part in question) free of charge, or at our discretion, refund to you the price of the Product (or a proportionate part of the price) or provide you with credit against future orders (but we shall have no further liability to you).
  9. LIABILITY
    9.1 Except as expressly provided in these conditions, no warranty, condition, undertaking or term, expressed or implied, statutory or otherwise, as to the condition, quality, performance, durability or fitness for purpose of the products is given or assumed by us and all such warranties, conditions, undertakings and terms are hereby excluded insofar as permitted by law.
    9.2 WE SHALL NOT IN ANY CASE BE LIABLE TO YOU OR TO ANY OTHER PARTY FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL INDIRECT OR SIMILAR LOSS OR DAMAGES (INCLUDING ALL MANNER OF COSTS, FEES AND EXPENSES) ARISING FROM BREACH OF WARRANTY, BREACH OF CONTRACT, NEGLIGENCE OR ANY OTHER CAUSE HOWSOEVER EXCEPT AS EXPRESSLY PROVIDED IN THESE CONDITIONS AND INSOFAR AS PERMITTED BY LAW.
  10. SEVERANCE
    If any provision of these Conditions or any part thereof is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Conditions and the remainder of the provision in question shall not be affected thereby.
  11. GOVERNING LAW AND JURISDICTION
    These Conditions shall be governed and construed in accordance with the laws of Scotland and the parties hereby submit to the non-exclusive jurisdiction of the Scottish courts.
     

 

Available Shipping Methods
Method Airmail / Airmail Signed For
 
Method Courier / Fedex / DHL
 
Method

Postal Service / Business Post - UK only

 

 

Available Payment Methods
We accept the following forms of payment
Phone
You may select PHONE and complete your transaction without giving credit card details. Then call the number given, or we can send a Paypal email invoice.   
AMEX 
Please select 'Sterling' as the currency when using American Express credit card information

  

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